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Frequently Asked Questions

Here are a few frequently asked questions our payroll consultants get asked.  

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1. Getting Started

Who will be the primary point of contact?

A dedicated Payroll consultant will be provided to you that will deal with any day to day payroll queries. You will also have a dedicated Account Manager who will look after anything contractually and SLA’s.

Who will be carrying out the work?

Your dedicated Payroll Consultant will look after your payroll.

Who will deal with any arising issues?

Your first point of call will be your Payroll Consultant. However, if not resolved, the issue will be escalated to your Account Manager.

How quickly will my queries be dealt with?

All queries are acknowledged within 15 minutes during working hours. Each resolution would depend on the complexity and additional resources required.

Where are the payrolls processed?

In our in-house Payroll Bureau.

What type of solution is best for my needs?

We need to gain a full understanding of the Client’s business needs and will then build an entirely flexible service around their requirements.

2. Service

What reports are available and what can be included in them?

We have over 450 report templates we can offer. However, if none are to your liking, then we can create something more bespoke for you.

Can you offer additional information and services such as absence tracking?

Yes. You can track employee absence and sickness with our Workforce Management Software.

Do you provide ePayslips?

Yes. All ePayslips are published on your online payslip portal.

How do you manage time and attendance?

We can integrate with any Time & Attendance software that is able to generate a CSV or Excel report. We upload this data to our systems and use it to run the hours worked.

How are Payroll taxes handled?

Income tax and National Insurance Contributions (NIC’s) are handled through our Payroll Software. In addition, we download the latest HMRC tax codes through RTI and put them to use.

Is it cheaper to Outsource your payroll or run your payroll in-house?

It is undeniably cheaper to Outsource your payroll. In addition, there is less risk for you, more security and practically zero start-up expenses for you. Outsourcing your payroll eliminates payroll staff salaries, employer’s NI (pension/healthcare contributions as well as other benefits), payroll software as well as equipment to run the software, stationery and most importantly staff training. Furthermore, you will not need to stress about any payroll technicalities as well as any changes in legislation.

What happens at the end of the tax year?

MP Payroll sends you P60’s for all your employees. We then file the year end EPS with the HMRC.

How long does it take to set up your Outsourced Payroll Solution?

This depends on the size of your business as well as the complexity of your payroll. We can implement a new payroll within 3 – 14 working days.

What size should my business be in order to justify outsourcing my payroll?

MP Payroll can run your payroll no matter the size of your business. Our solutions are tailored to suit your business requirements which ensures you only pay for what your business needs allowing you to concentrate on your core business activity.

What do I do if I have payroll changes or need advice?

Contact your dedicated MP Payroll Consultant and they will be happy to assist or advise you accordingly.

Do you deal with Auto-Enrolment?

Also, a very popular faq. MP Payroll can help set up a pension provider if you do not have one. We will also assess employees for eligibility and enroll them when necessary. If you have an existing pension provider, then we are happy to take over the scheme administration.

Why choose us?

  • Flexible: We tailor your Payroll and HR to suit your business needs.
  • Focused: We focus on delivering a cost-effective Payroll service.
  • Dependable: Clients feel comfortable knowing that they have a trustworthy and reliable partner to ensure a problem free payroll process.
  • Committed: Our dedicated CIPP accredited Payroll Consultants are committed to providing the best customer service the market has to offer.
  • Friendly: Our Payroll Professionals are extremely helpful and friendly. We believe that we are an extension of your business therefore communicating in a friendly and professional manner is a must.

3. Security

What is your security and disaster policy?

Physical security in the form of key fobs are used to enter the Bureau. Our software is also audited annually. In addition, our software is also fully ISO accredited and is backed up live. Therefore, should there be a disaster, we can move to another location and be up and running within 2 business hours.

Are you BACs accredited?

Yes. MP Payroll Solution is fully BACS accredited. The last audit was in October 2016.

How secure is your data?

This is certainly one of the top frequently asked questions. We backup our data onto two servers, therefore ensuring your data is protected. One server is located on-site and the other is off-site however still located within the UK.

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